Frequently Asked Questions

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GeneralDriver QuestionsRides and ReservationsOperating Hours

General

What is Jeevz?

Jeevz is a membership service that delivers high quality, certified and vetted drivers to you to drive your car. We do not have a fleet of vehicles and you do not drive in our car. We connect our users with a large network of vetted drivers that can be accessed day or night for any driving need, as long as it involves driving your vehicle. It's like having a full-time private chauffeur without full-time the expense.

Who can use my Jeevz Membership?

We want Jeevz to be useful for your entire household. You may add as many household users as needed, as long as they live at your residence and use one of (up to 3) registered vehicles in your app. 

Can I call in or text in a reservation?

For the fastest service, it is highly recommended you book your trip through the Jeevz app.

You may contact the Concierge team by phone or text 786.352.8700 or concierge@jeevz.com.

Can I call a driver directly?

Yes, an hour before and after your trip, you have the ability to contact your driver through the Jeevz app. After connected, and throughout your reservation, you’ll be able to manage trip logistics 1:1 with your driver.

Is my reservation guaranteed?

We recommend booking in advance to give you the best chance at securing a driver. For reservations before 10AM, we recommend booking a day in advance.

Where does Jeevz operate?

We currently operate in South Florida's Dade, Broward and Palm Beach counties. Your pick up address must fall within our service area.

Should I tip my driver?

Our drivers do make their living with Jeevz, so feel free to add a tip anytime based on your experience. Because many members get to know and trust their preferred drivers higher tips are more common. 

Will drivers make purchases for me?

Yes. Our drivers routinely make purchases for you during the trip. Examples include gas, tolls, parking, food, beverages, and anything else you may require. Any purchases made on your behalf will be added to your trip fare without a fee.

Can I request a specific driver?

Members can request specific drivers through our rating system by adding them to your Preferred Driver List. If you choose to have a driver on your preferred driver list, we will do everything we can to make sure you get that driver as often as possible. If you add a driver to your Blocked Driver List, we will be sure not to send them again.

Driver Questions

Do we run background checks?

Yes. A certified third party provider thoroughly vets all drivers upon joining the Jeevz platform. Also, all drivers are actively monitored while driving for Jeevz DMV & background driving records. This ensures an ongoing safe environment for you and your passengers.

Who are our drivers and are they certified?

Jeevz drivers are highly vetted, certified, screened and courteous service providers. Every Jeevz driver passes certification courses, including simulation trips with our staff and mystery shopper rides.

Rides and Reservations

What is the reservation policy?

Advanced reservations are required for all trips and require a minimum of 1-hour notice. You may book a reservation on the Jeevz mobile app. If your reservation pick-up time is between 5AM and 10AM, you must book by 7PM on the previous day. We require this additional time to ensure we have a driver for your early morning trip. 

For example, to book a ride at 6AM on Friday, you must book by 7PM Thursday.

How do I ensure I can get a driver?

Jeevz operates on a space available, first come first served basis. From time to time we experience high reservation volumes and driver availability may be limited. Examples include holidays, large local events such as stadium events and weekend nights. The earlier you book your reservation, the greater the opportunity to reserve a Personal Driver at your preferred time. Rest assured that our concierge team is working hard to confirm your trip. If concerned, you can contact us anytime at 1(786) 352-8700 or concierge@jeevz.com only after you submit your ride request through the Jeevz app.

How is the fare calculated?

Round Trip:

When your vehicle starts and ends at the same location, it is a round trip. Cost is calculated by the amount of time you use your Personal Driver, starting from the scheduled pick-up time and ending when the vehicle is dropped off, multiplied by your Membership's hourly rate. Round Trips require a 1-hour minimum. Billing starts at the scheduled trip time or when the trip actually starts (whichever is earlier).

Scheduled One Way:

When your vehicle starts and ends in different locations, booked with a minimum 48 hour notice of the trip start time, it is a Scheduled One Way trip. Take the amount of time you use your Personal Driver, starting from the scheduled pick-up time and ending when the vehicle is dropped off, multiplied by your Membership hourly rate. Scheduled One Way trips require a 2-hour minimum and are mostly used for dropping a vehicle off for maintenence.

Rescue Ride:

When your vehicle starts and ends in different locations, booked within 48 hours of the trip start time, it is a Rescue Ride trip. Take the amount of time you use your Personal Driver, starting from the scheduled pick-up time and ending when the vehicle is dropped off, multiply by $4.84/minute. Rescue Ride trips require a 30-minute minimum.

Airport trip:

Select Airport trip if the driver will be picking you up, or dropping you off, at an airport and returning your car to its original location. Jeevz will track your flight details and coordinate your driver to ensure concierge service. Cost is calculated by the amount of time you use your Personal Driver, starting from the scheduled pick-up time and ending when the vehicle is dropped off, multiplied by your Membership's hourly rate. Airport trips require a 1-hour minimum.

Operating Hours

What are Jeevz operating hours?

Our Concierge team is available at 1(786) 352-8700 seven days a week from 9:30AM - 11AM Monday through Saturday and 10AM -10PM Sunday. Pick-ups for 5AM - 10AM must be booked by 7PM the previous day. Contact us 24/7 at rides@jeevz.com.

How do one-way rides work?

It is strongly encouraged to utilize the Round Trip booking feature (most cost-effective) in lieu of the One Way service. Sunday-Wednesday the last One Way pick-up is at 12AM. Thursday-Saturday the last One Way pick-up is at 1AM. 

What if I cancel my reservation?

Trip cancellations must take place no less than one hour prior to the reservation pick-up time. Reservations canceled with less than one hour notice will incur a $50 Cancellation Fee. Overnight or Multiple Day Trip cancellations must take place no less than 72 hours prior to the reservation pick-up time. Reservations canceled with less than 72 hours notice will incur a $300 Cancellation Fee.

What if I miss my reservation or do not show up?

Jeevz drivers will wait up to 45 minutes after your scheduled pick-up time to make contact with you. If you have not made contact with your driver or Jeevz within 45 minutes of the scheduled pick-up time, we will consider your reservation a "no show" and you will incur a $150 No Show Fee. Keep in mind, we have dispatched a driver to your location, waited for you and must retrieve our driver.

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